About Us
Our Approach
Training Programs
Courses
Sales Management
Communication Skills for Sales Staff
Business Etiquette
Leadership and Management Training
Growth Mindset
Customer Service Management
Media
Video Gallery
Photo Gallery
Learning Library
Contact
0
Login/Register
0
Login/Register
Leadership and Management Training
Curriculum
5 Sections
19 Lessons
10 Weeks
Expand all sections
Collapse all sections
Module 1: Introduction
4
1.0
The Four Management Fundamentals
1.1
What’s your job?
1.2
The Perfect Manager – Activity
1.3
The Perfect Employee –Activity
Module 2: Setting Direction
4
2.0
The Management Cycle
2.1
Situational Leadership.
2.2
Goals and Direction Setting.
2.3
SMART goals and making the intangible tangible.
Module 3: Monitoring Performance
4
3.0
Monitoring performance against quantifiable objectives.
3.1
Monitoring performance against behavioral objectives.
3.2
Management by walking around – MBWA.
3.3
“You get what you inspect” – activity.
Module 4: Keeping Staff Motivated
4
4.0
What motivates us?
4.1
Maslow’s hierarchy of needs.
4.2
Frederick Herzberg’s motivational model.
4.3
Skill vs Will Matrix.
Module 5: Giving Feedback
3
5.0
Positive and negative feedback.
5.1
BEF formula for constructive feedback.
5.2
Forum theater interactive role play and case study.
This content is protected, please
login
and
enroll
in the course to view this content!
Modal title
Main Content
