Overview
Elevate your sales game with this dynamic training program! Gain the tools and strategies to build rapport, understand customers deeply, forge authentic connections, deliver exceptional service, overcome objections, and confidently close deals. Discover the secrets of tailoring your communication style and uncover persuasive conversations that leave a lasting impact. Navigate customer profiles with finesse, harness emotional intelligence, and master active listening for trust and authenticity. Learn the art of selling through service, understanding buying decisions, and handling objections with finesse. Embrace a sales mindset for success and utilize proven closing techniques. Amplify your sales success and unleash your potential with this transformative training!
Course Objectives
By the end of this training course participants will be able to:
- Build rapport to enhance sales by understanding different customer perspectives and tailoring communication accordingly.
- Identify customer profiles and adapt communication to engage effectively with diverse customer groups.
- Foster authentic connections for sales success by demonstrating emotional intelligence, active listening, and adapting communication based on customer profiles.
- Improve sales effectiveness by understanding buying decisions, distinguishing wants from needs, and practicing skilled sales through service.
- Handle objections and close sales deals effectively by addressing different objections and utilizing closing techniques.
Curriculum
- 6 Sections
- 26 Lessons
- 3 Days
- Module 1: Sales Success Through Rapport Building4
- Module 2: Customer Profile ID6
- 2.0Discover a simple model for identifying the customer’s broad characteristics that can be put into practical use in all our conversations.
- 2.1Know your own Customer Profile ID preferences and how this will manifest in the way that you communicate.
- 2.2Explore verbal clues in identifying a customer’s model of the world.
- 2.3Quickly identify and assign a Customer Profile ID.
- 2.4Learn how to engage with different Customer Profile ID groups.
- 2.5Explore the consequences of matched/mismatched approaches.
- Module 3: Building Authentic Connections for Sales Success4
- 3.0Recognize the significance of the human business model and it’s impact on customer relationships.
- 3.1Demonstrate authenticity and emotional intelligence in their interactions with customers.
- 3.2Apply active listening skills and create connections that foster trust.
- 3.3Adopt your communication approach based on the customer’s profile while maintaining a human touch.
- Module 4: Sales Through Service4
- Module 5: Challenging Objections4
- Module 6: Closing the Sale4
