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Business Etiquette
Curriculum
6 Sections
25 Lessons
10 Weeks
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Module 1: Professional Business Introductions
5
1.0
Proper business introductions and making a great first impression.
1.1
The proper handshake.
1.2
Social and business introductions.
1.3
Business cards and introductions.
1.4
Etiquette status cards skill practice activity.
Module 2: Business Meetings Etiquette
4
2.0
Are meetings a waste of time?
2.1
General business etiquette guidelines.
2.2
Arriving early and arriving late.
2.3
Seating etiquette considerations.
Module 3: Telephone Etiquette
4
3.0
First impressions – Activity.
3.1
Preparing before you call.
3.2
Telephone etiquette and protocol considerations within a business setting.
3.3
Basic telephone etiquette.
Module 4: Business Attire
4
4.0
The importance of proper business attire.
4.1
Proper business attire for women.
4.2
Proper business attire for men.
4.3
What exactly is “Business Casual”?
Module 5: Business Correspondence Etiquette
3
5.0
Written communication etiquette guidelines.
5.1
E-mail etiquette.
5.2
Before you hit “Send”.
Module 6: Business Dining Etiquette
5
6.0
Business meals pre-planning arrangements.
6.1
The seating dilemma.
6.2
The ordering dilemma.
6.3
Table set-up scramble – activity.
6.4
Handling formal dining mishaps.
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